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Your Rights and Our Responsibility

When you open an account with us, your data, funds and account access are protected under clear legal terms.

Account protectionPayment verificationData securityWithdrawal safeguards
Explore the Lobby Read FAQ
lotus303 login Your Rights and Our Responsibility
REACH OUR TEAM

Contact Us About Legal or Account Questions

Live Chat Open your account lobby and tap Support.
Email Support Send account security or data-request questions to our support inbox.
Account Settings Review your legal rights and data handling settings in your account panel under Privacy…
DATA AND SECURITY

How We Handle Your Data and Keep Your Account Safe

Transaction Records

Every DANA, OVO, GoPay and QRIS deposit and withdrawal is recorded with timestamp, merchant reference and settlement confirmation. You can view your full transaction history in your wallet at any time.

Password and Session Security

Your login credentials are encrypted in transit and at rest. We log your session activity so you can spot unauthorized access; you can sign out all sessions from your security panel.

Data Retention

We keep your account data, payment records and activity logs for as long as your account is active, plus the period required by local regulation. You can request deletion of non-essential data after account closure.

Identity Verification

Before your first withdrawal, we verify your phone number, email and payment method. This protects your funds and keeps fraudulent access out of your account.

Cookie and Tracking

We use cookies to keep you logged in, remember your preferences and track your in-lobby behaviour for fraud prevention. You can adjust cookie settings in your browser at any time.

Data Request and Removal

Contact our support team to request a copy of your personal data or to request changes. We process data-access requests within 14 days where local law permits.

Answers to Your Account and Data Questions

We collect your name, phone number, email, date of birth, and payment details (DANA, OVO, GoPay or QRIS account). We use this to verify your identity, process deposits and withdrawals, and comply with local record-keeping rules. Your data is encrypted and stored securely on our servers.

We keep your account data, transaction history and payment records for the life of your account plus seven years after closure, as required by local regulation. You can request early deletion of non-essential personal data by contacting support.

Yes. Open your account, go to Privacy & Security settings, and select Data Request or Account Closure. You can also email support. We respond within 14 days. Closure is permanent and your funds must be withdrawn first.

Contact our support team immediately with proof of account ownership. We verify your identity through your account history and payment records, then help you regain access. Have your registered phone number and a recent DANA, OVO, GoPay or QRIS transaction ready.

Yes. Deposits and withdrawals are processed through encrypted channels with verified merchant codes and settlement records. Each transaction is logged with a unique reference so you can track it in both your wallet and your payment app.

Sign out all sessions immediately from your Security panel. Contact support with details of any unusual activity. We review your transaction history and help you secure your account. Fraudulent withdrawals are investigated and escalated to our compliance team.

No. We do not sell your data. We share it only with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions and with local authorities where required by law. Your data stays within our secure systems otherwise.

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